Customers rank our service number one

ERM Business Energy continues to lead the market in customer service for large energy users, topping the 2017 Utility Market Intelligence (UMI) survey.

POSTED 01/02/2018

This is the seventh consecutive year that ERM Business Energy has achieved the number one ranking.

The company recorded 92 percent overall customer satisfaction rating, significantly ahead of its closest competition.  ERM Business Energy achieved an all-time record for the UMI survey, with more than half (56%) of surveyed customers ranking themselves as “very satisfied” with the company’s service.

Executive General Manager Business Energy Steve Rogers said the ERM Business Energy team appreciated the positive customer feedback, and continued to look for pragmatic ways to add value to businesses.

“We are well-recognised for outstanding account management, and intelligent use of data to provide accurate billing and timely information on energy consumption. In a rapidly changing and highly competitive market, it’s important that we continue to evolve our suite of products and services to meet the changing needs of our customers.

“The energy market is characterised by volatility, policy uncertainty and rising prices. Against this backdrop, businesses are increasingly seeking advice on how to better manage their energy consumption and costs. They also want the ability to take control of their energy investment through innovative digital products such as STEP Online.”

To better support customers, ERM Business Energy is building on its portfolio of digital products and self-service options .

“We’re also growing our in-house capability and expertise in new and emerging technologies to help businesses navigate the complexities of the energy market,” says Mr Rogers.

The 2017 survey of large energy users was conducted by the NTF Group, an independent research company. The survey is run annually.

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