Find help with our FAQs

Life support registration

If someone residing at your business requires approved life support equipment, you should register your property details with ERM Business Energy.

We will then flag your property accordingly and advise your relevant distributor for the purpose of any planned outages.

To register, please complete the form and send to:

If you have any further questions around Life Support, please call our Customer Service team on 13 23 76.

Download Life Support Confirmation form

Small Business Customer Charter

Find out more about your rights, entitlements and obligations under your small business contract with us.

Download Small Business Customer Charter

Do not contact list

ERM Business Energy maintains a no contact list in connection with the marketing, advertising and promotion of our customer retail services. Customers on the list will not be contacted for marketing purposes. All small business customers consuming less than 100MWh of electricity per annum are eligible to join this list.

If you are a small business customer and wish to be placed on the list, you can join in person, electronically, by telephone or in writing. Please ensure you include your ABN and contact details in your correspondence. Alternatively, submit your details here.

Our contact details are:
Mail: PO Box 18042, Collins St. East VIC 8003
Phone: 13 23 76

We maintain small business customers’ entries on the list for two years unless otherwise specified.

All personal information provided to us will be handled in accordance with our Privacy Policy.

Join do not contact list